Frequently Asked Questions
1 Hotel Seattle is a smoke-free property. Smoking in guestrooms or suites will incur a fee of $500 per standard guestroom, $1,000 per suite, or $2,000 for signature suites.
Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography is permitted. For professional video and photography requests, please contact the marketing department.
Yes, please address it to the individual, followed by 1 Hotel Seattle's address: 2125 Terry Ave, Seattle, WA 98121
We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.
Yes, all guest rooms and public spaces have both central air conditioning and heating.
Please send any media and influencer requests to [email protected]
Our front desk is staffed 24 hours a day, seven days a week.
Yes, daily housekeeping is included in your room rate.
In most cases, stays are available for any number of nights. Restrictions may apply, depending on room type, offer and stay dates.
Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.
You can learn more about MISSION by SH here.
Sign up to join MISSION by SH by filling out this form.
1 Hotel Seattle will be LEED Silver certified.
Building water consumption reduced by approximately 35% over baseline usage. Low volume toilets, faucets and urinals save thousands of gallons of water per year.
All lighting is LED, high efficacy lighting.
The project was good in Energy Performance, having achieved an energy cost savings of 10% compared to similar projects.
Enhanced Commissioning of the building energy systems ensures the installed equipment is operating as designed. A tenant energy monitoring system has been installed. Occupancy sensors installed in rooms to adjust temperature in room to save energy while not occupied.
Over 75% of construction waste was diverted from landfills. All existing furniture was diverted from landfills and was sold to another hospitality project
Materials & Resources:
-use of Environmental preferred products that have Environmental Product Declarations, third-party verified.
-use of Environmental preferred products that comply with have Health Product Declarations, third-party verified.
-Use of FSC wood
Indoor air quality management plan in use during construction to eliminate irritating chemicals emitted by carpet, paint, glues, sealants, and coatings.
Use of low-VOC emitting materials including adhesives and sealants, paints and coatings and flooring systems. Composite wood and agrifiber contain no added urea formaldehyde.
Innovation strategies include:
-Green cleaning program
-Integrated pest management plan
-Ongoing Waste management plan
-Comprehensive composting plan
Our address is 2125 Terry Ave, Seattle, WA 98121.
Forms of transportation are Uber, Lyft, taxi or bus.
Seattle-Tacoma International Airport is approximately a 25 minute drive from 1 Hotel Seattle.
You may contact our concierge for transportation arrangement and pricing at [email protected].
Seattle’s bus system provides service in and around downtown.
Our Audi e-tron house cars are available on a first come, first served basis and will take you within a 2 mile radius.
Yes, 1 Hotel Seattle is located in the trendsetting South Lake Union neighborhood, the hotel is known for its ideal location— near downtown, the Climate Pledge Arena, Amazon’s headquarters, Pike Place Market, the Space Needle, nearby parks, shopping and more.
Please contact the third-party company that you made the reservation through. We are happy to assist as well, please contact reservations at 833.623.0111 with your confirmation number.
If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.
Reservations must be guaranteed by a major credit card upon booking. 1 night room rate, destination fee, and tax deposit required for suites and specialty units.
Unless you have booked a Pay Now rate, or unless otherwise noted on confirmation, please let us know 48 hours before arrival if you have to cancel in order to avoid a penalty of one night's room rate and tax. If you simply don't show up, we will charge one night's room rate plus tax to the credit card on file.
Check in is at 4pm and checkout is at 12pm.
We will try our best to accommodate your request. Please contact the hotel directly to arrange.
We will try our best to accommodate your request. Please contact the hotel directly to arrange.
We will gladly stow your luggage safely and securely.
For security purposes, please provide a valid government or state-issued photo ID at check-in.
You must be 21+ to book a room.
The early departure fee will be one night room and tax for the day you are departing.
Breakfast is not included unless otherwise stated in a package reservation. Breakfast can be enjoyed at our signature restaurant or through In Room Dining at an additional cost.
Credit cards must be presented upon check in and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.
Our front office team will take an incidental hold per day of $150 during check in.
To cover incidentals, we’ll hold $150/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges.
After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount.
The hotel will authorize the incidental hold of $150 per night as well as any other remaining amount for the grand total not taken from the initial deposit.
Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower.
Yes, connecting and neighboring rooms are available.
Yes, we offer daily housekeeping services and turndown services on request.
Yes, city skyline views are available.
Yes, we have guestrooms and suites with balconies and terraces available.
Yes, we have rooms with two queen beds available.
Yes, we have guestrooms and suites with bathtubs available.
We are happy to accommodate an allergy-free room upon request – just let us know in advance.
Yes, TV casting is available through our hotel app.
Yes, minibars are available in all guestrooms and suites.
We would be happy to deliver ice to your guestroom - just place a request through the 1 Hotels app and a member of our team will be glad to assist.
Yes, all guestrooms have safes that are large enough to accommodate a laptop.
Yes, WiFi internet access is complimentary for hotel guests.
Just place a request through the 1 Hotels app and a member of our team will be glad to assist with providing a rollaway bed or crib, based on availability.
WiFi internet access is complimentary for hotel guests.
We do not have a business center, but our concierge would be glad to assist with any requests.
We do not have a pool.
We do not have a spa.
We do not have a kids club.
We do not offer currency exchange.
Yes, located on the first floor is Goodthings, where you can find a little 1 Hotel gift to take home with you.
Yes, laundry and dry cleaning services can be scheduled through the 1 Hotels app.
Yes, dogs and cats of all sizes are welcome. For any other pet requests, please contact us ahead of time.
We do not offer pet services on property, but our team would be happy to recommend preferred local options.
Yes, there are many local pet shops, our team would be glad to assist with recommendations.
Yes, there are many local restaurants that are pet friendly, our team would be glad to assist with recommendations and reservations upon request.
Yes! From dog-friendly parks and green spaces to pet-welcoming patios and cafes, there are plenty of places for you and your furry friend to explore. Many local businesses, including 1 Hotel Seattle, offer pet-friendly amenities and services to ensure your four-legged companions feel just as pampered as you do.
Yes, we have multiple dining outlets throughout the hotel. Our signature restaurant, as well as our coffee bar and lounge are located on the first floor of the hotel.
Yes, our restaurant and lounge bars are located on the first floor.
Yes, in-room dining is available and can be ordered through the 1 Hotels app or by calling the front desk.
Yes, for more information on our monthly programming, please visit our events page.
Breakfast is not included in the room rate. You can view all of our offers here if you'd like to book an offer that includes breakfast.
Yes, we have flexible meeting and event space. To learn more, visit our Gather page.
Yes, we have spaces for weddings of all sizes. To learn more, visit our Gather page.
Please submit a Request for Information here and a member of our sales team will be in contact with more information.
Yes, please contact us for more information on group rates.
