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1 Hotel Melbourne

Planning an upcoming trip to Melbourne? We’d love to help you make the most of your time. Feel free to contact us to make a reservation at 1 Hotel Melbourne, update an existing hotel reservation, or accommodate any special requests. Simply fill out the contact form below or call us.

Reservations (AU): 1800 850 273 | Reservations (US): 833 770 4111

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Hotel Policies

Policy Details

Here’s the need-to-know information, including reservation policies, for your stay at 1 Hotel Melbourne. Need to know something that’s not listed below? Just reach out.

Cancellation / No Show

24 hours prior to arrival by 6PM

No Show: If you simply don't show up, we’ll charge one night's stay plus tax to the credit card on file.

Pay Now rate: Non-refundable, non-exchangeable or transferrable and fully pre-paid.
Pay Later rates must cancel by 6pm 1day prior to arrival to avoid 1 night penalty.

General Reservation Information

Reservations must be guaranteed by a major credit card when you book.

Check In Time: 15:00

Check Out Time: 11:00

To reserve a room: 18 years old
To check in: 18 years or have an Unaccompanied Minor Consent Form completed and submitted by a parent, guardian, or other responsible adult
Valid ID must be presented at check-in
Credit Card used for payment must be presented at check-in; cash not accepted
Nightly hold for incidental charges
Access to The Field House; our gym, with world-class equipment and trainers: 16 years old if accompanied by an adult, or 18 years: appropriate exercise clothing and footwear is required
Indoor Pool access is for 18 years, or accompanied by an adult: appropriate bathers are required or swim nappies for children under 3 years
Sauna & Steam room access is for 16 years when accompanied by an adult
Alcoholic beverages & alcohol in mini-bar: 18 years old

Credit Cards

Must be presented upon check-in and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly ahead of time to arrange for third party billing.

Early Arrival / Late Departure

Book an early flight? Want to sleep in? We’ll do our very best to accommodate you—just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax.

Late check-out fees are as follows: 50% of room/suite rate for late check-out before 15:00, full nightly rate for late check-out after 15:00.

Taxes & Fees

Standard GST of 10% applies to all reservations. $80 extra adult charge applies.

Pets

We welcome up to 2 dogs up per guest, up to 12kg free of charge.
Other pets can be considered. Please reach out to the hotel for more details.
Assistance animals are welcome.
Water bowl, food bowl, and pet beds are available
Pets must be fully trained kept on leash when on hotel property or in hotel and must not be left unattended.
Please note, if your room gets dirty as a result of your pet, a $150 cleaning fee will be added at the end of your stay
Other conditions apply. Please contact the hotel directly for complete details.
Due to our state law, only service animals are permitted in our restaurants. Pets are not allowed in food service areas .

Parking

Valet Parking

We are delighted to offer this services to all of our guests, giving you peace of mind with regards to the safety of your vehicle whilst it is parked in the city. It is highly recommended that you pre-book this service.

Smoking

We are a non-smoking hotel.

Frequently Asked Questions

Looking for more information about 1 Hotel Melbourne? Visit our Frequently Asked Questions page for all of the answers.