Frequently Asked Questions

9 Maritime Place, Docklands, VIC 3008.

You need to be 18 years of age to book a room in the hotel and that person needs to be staying with you.

No, we do not allow smoking in rooms or on property.

Professional photography and videography are not permitted in public spaces or outlets without prior, written permission. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Yes, please address it to the individual, followed by our Hotel address:9 Maritime Place, Docklands, VIC, 3008.

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

English, French, Italian, Spanish, Portuguese, Mandarin.

Yes, all guest rooms and public spaces have both central air conditioning and heating.

Yes most of our hotel rooms have openanable windows.

Please send any media requests to [email protected]

Yes, there is parking at the hotel and also overflow parking at Care Park, Siddeley Street Car Park, 671-701 Flinders Street

Yes

Not usually, Melbourne is mostly a cashless environment.

Tipping in Australia is not expected. Instead, a service charge will normally be added to your bill. The service charge will usually be declared on the menu if you're in a cafe or restaurant, for example, and is paid directly to the company rather than to an individual member of staff.

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes

You are welcome to use our gym if you are 16 years and accompanied by an adult, or over 18 years.

Yes, our loyalty program, called MISSION, is desined for you to able to be able to customise your stay and share your preferences. For every new member, we give a donation to one of our regeneration projects. Refer to Loyalty Porgrams for details.

You can learn more about MISSION by SH here.

Sign up to join MISSION by SH by filling out this form.

Yes. We are LEED Silver certified and run extensive programs to minimise our carbon footprint. Refer to the Susutainability Page for details.

The hotel is located 30 mins from both Tullermarine and Moorabin airport by car. Didi, Uber and Taxis available and public transport options are also available.

We have electric cars that can be used for local trips.

Yes, we are located right on the edge of the CBD on the free tram line.

Yes, we have bookable electric bikes available for guests.

An abundance of great shopping is available in Melbourne; Bourke Street Mall, Direct Factory Outlets, Melbourne Central, boutiques in South Yarra, Armadale, Prahran and Albert Park and second hand clothing retailers.

Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at X and we will be able to assist you right away. Please have your confirmation handy.

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

Pay Now rates are non-refundable, full pre-paid and non-transferrable.
Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of one night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge one night’s stay.

 If you just don’t show up, we’ll have to charge two night’s stay.

Check in is at 3pm and checkout is at 11am.

For security purposes, please provide a valid government or state-issued photo ID at check-in.

Book an early flight? We’ll do our very best to accommodate you - just let us know in advance. If
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

Want to sleep in? We’ll do our very best to accommodate you - just let us know in advance. If 
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

We'll gladly stow your luggage safely and securely, until you're ready to move on.

You must be 18+ to book a room.

The early departure fee will be one night room and tax for the day you are departing.

Breakfast is included with our breakfast package reservations, otherwise breakfast is not 
included but can be enjoyed at the restaurant or through in-room dining at an additional 
cost.

Credit Cards must be presented upon check and must be the same credit card used to make 
the reservation. If guests are booking on behalf of someone else, they must contact the hotel 
directly to arrange for third party billing.

Our front office team will take an incidental hold per day of $100 during check-in.

To cover incidentals, we’ll hold £150/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges.

After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount.

WiFi internet access is complimentary for hotel guests.

Yes, The Field House is open 24hrs daily. It offers a wide range of equipment including treadmills, ellipticals, floor equipment, dumbbells, bikes and more.

Yes, please see our App for details.

No, we do not have a business centre.

Yes, we have a beautiful indoor heated pool and jacuzzi.

Yes, there are Bamford treatment rooms.

No.

No.

No, we do not have an ATM.

No, we do not offer currency exchange.

No, we do not have a gift shop / Good things.

Yes, we offer both laundry and dry cleaning services.

1 Hotel Melbourne is a place for everyone. We've made our hotel as accessible as possible, to provide a welcoming and comfortable experience for all of our guests. See our Accessibility page for details.

Dogs are family too. We would never ask you to leave your furry (or not furry) friend behind! Your pup is always welcome at 1 Hotel Melbourne (up to two per room). See our Pet policies on the Pet Friendly page.

Yes, we are located next to Seafarers rest - a beautiful 3,500 sq.m park and there are lots of river walks on our doorstep.

Yes, we have pet-free rooms.

Yes, please contact our concierge team for details.

Yes, our concierge team can assist with providing store locations.

Yes, our concierge team can assist with providing pet-friendly restaurant locations.

Yes, the concierge team can help with printing boarding passes.

Yes we have a restaurant, two bars and a grab & go cafe.

Guests can enjoy breakfast at our restaurant or pop by Neighbours Cafe for a coffee, teas, juices and fresh food to go.

Yes, we have a ground floor and first floor bar.

Yes, we have in-room dining.

Melburnians are passionate about enjoying life, and our city is brimming with festivals that celebrate everything from comedy, food and wine, and craft beer to theatre, dance, film, and art all year round. Dive into the vibrant Midsumma Festival in January, indulge in high fashion come March, laugh your heart out at the Comedy Festival in April, or raise a glass during Good Beer Week in May. Explore architectural wonders during Open House Melbourne in July, catch the latest at the Melbourne International Film Festival in August, and embrace the unexpected at Melbourne Fringe in September. Beyond festivals, locals love to dine out—whether it’s a refined fine dining experience or a laid-back meal at a favorite café, there’s always something to savor in this city.

Melbourne offers a diverse range of attractions that cater to all interests. Here are some must-see highlights:

• Federation Square: The cultural heart of Melbourne, home to galleries, museums, and vibrant events.
• Royal Botanic Gardens: A stunning green oasis perfect for leisurely walks, picnics, or a peaceful boat ride on the lake.
• Laneways and Street Art: Wander through Melbourne’s famous laneways like Hosier Lane to see ever-changing street art, quirky boutiques, and hidden cafes.
• National Gallery of Victoria (NGV): Australia’s oldest and most visited gallery, showcasing impressive international and local art collections.
• Queen Victoria Market: A bustling, historic market filled with fresh produce, gourmet foods, and unique souvenirs.
• St Kilda Beach: Enjoy the seaside vibe, take a dip, or relax at a beachside café. Don't miss Luna Park and the iconic Esplanade Hotel.
• Eureka Skydeck: Experience breathtaking views of the city from one of the Southern Hemisphere's highest observation decks.
• Melbourne Cricket Ground (MCG): A must-visit for sports fans; take a tour or catch a game of AFL, cricket, or soccer.
• Yarra River Cruise: See the city from a different perspective on a relaxing cruise along the Yarra River.
• Flinders Street Station and the nearby Southbank: Explore Melbourne’s iconic railway station and the bustling Southbank promenade, full of dining options and entertainment.
• Phillip Island: A short trip from the city, it's famous for the Penguin Parade, where you can watch little penguins return to shore at dusk.

Melbourne’s vibrant neighborhoods, rich culture, and buzzing dining scene ensure there’s always something new to explore!

Yes, we have five meeting rooms, which can be merged to create a large function room

We have a large events space which can be rented as a wedding venue

Please contact the events team on [email protected].

Yes, please contact [email protected] to discuss rates.