Frequently Asked Questions
No, we do not allow smoking in rooms or on the property. Should you smoke in your room, there will be a fine and removal from the premises.
Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.
Yes, please address it to the individual, followed by our Hotel address.
We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.
English, French, Italian, Spanish, Portuguese, Tagalog, Mandarin.
Yes, all guest rooms and public spaces have both central air conditioning and heating.
You can reach the hotel via phone at 416-640-7778, text at 647-905-5453 or email at [email protected]
Please send any media or influencer requests to [email protected]
Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day to ensure everyone’s comfort and safety. To further protect you and the planet, we continue to offer contactless guest services including mobile keys, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.
No, as per government guidelines, we do not require proof of vaccination to use our indoor dining or fitness facilities.
In line with current provincial guidelines, no, face masks are not required in an indoor setting.
The pool deck and plunge pool are exclusively for hotel guests and building residents.
No, we do not take reservations as our pool deck operates on a first come, first serve basis. Please note, guests are limited to 90 minutes per day.
Light bites and refreshments are available on the Pool Deck menu, however, no outside food or beverage will be permitted.
All guests must be registered, whether you are staying in the hotel or living in the residence.
No, there is no membership option for our rooftop pool deck. The rooftop space is exclusively for hotel guests and building residents.
Service dogs are allowed to accompany guests to dining facilities, however, proper documentation is required.
Yes, absolutely.
An amenity fee covers services such as internet, gym and world-class trainers, business centre, farm stand and more.
This is a $150 incidental authorization, which will be released at the end of your stay should you not incur any incidentals.
We do not have self-parking, however, guests are welcome to park in the P2-P3 lot which can be accessed through Stewart Street. The cost is approx. $35-47 + tax.
$45 + HST (up to four hours) & $65 + HST (four hours or more) and yes, there is.
6ft (72 inch)
Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.
You can learn more about MISSION by SH here.
Sign up to join MISSION by SH by filling out this form.
Yes, 1 Hotel Toronto is a LEED Gold Certified.
Yes, we have low-pressure shower/faucet to reduce water consumption as well as low flush toilets.
Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.
Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Toronto is part of the pilot group of this program.
Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower.
Yes, we have two connecting rooms; our Connecting Studio Suite + Panoramic King and of course, the Birch House Two Bedroom Suite
Yes, unless the privacy stone is outside (DND)
All of our rooms come with a sweeping city view
The Willow House and City King Balcony have balconies that look over the city. The King room is equipped with a terrace on the third floor.
Yes, the City Two Bedroom has two queen beds.
All of our suite categories have a soaker tub.
Yes, all bathrooms have a door that separates it from the rest of the room
Our team does not use any harsh chemicals, and we can offer foam bedding upon request.
Yes
Yes
Yes
Please contact our in-room dining team to deliver ice to your room via the phone or through the 1 Hotels app.
Yes, the rooms have safes. The measurements are 14” x 15” on the inside.
We offer complimentary Wi-Fi as a part of the destination fee
Please speak with our wonderful reservations team and make this request upon booking.
Please email [email protected], or call us at 1-416-640-7778
Yes, please specify with our Front Office team and they can help assist in arranging payment
A credit card is required to guarantee the room, with a $150.00/night deposit on arrival
Pay Now Rates: Non-refundable, fully pre-paid. You will not receive a refund on these rates, even with 24 hours' notice or more of cancellation.
Pay Later Rates: Pay Later rates require a one-night deposit. 24 hours' notice for guestrooms, 72 hours' notice for suites and connecting room categories, and seven days' notice for Willow House and Birch House is required for any cancellations on Pay Later rates.
Unless you have booked a Pay Now rate, or unless otherwise noted on your confirmation, please let us know if you have to cancel 24 hours before arrival for guestrooms, 72 hours before arrival for suites and connecting room categories, and seven days before arrival for Willow House and Birch House, in order to avoid a penalty of one night's stay plus tax. If you simply don't show up, we'll charge one night's stay plus tax to the credit card on file.
A daily $25++ amenity fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and helps to support our hotel offerings and amenities such as:
- Filtered water
- House Car
- Complimentary Bikes
- In-room Nespresso coffee
- Complimentary programming and activations
- Casting to in-room TV from your personal device
- Wi-FI
4pm check-in and 12pm check out
This would depend on the availability for the day
Absolutely, our bellman would be more than happy to store your luggage for you. They will present you with a ticket that you can give to them upon your return.
Yes, ID will be asked to cross-check with the name on the reservation
19 years old
Yes, in some situations but our team looks at this on a case-by-case basis
Breakfast is not included, however, if you are looking for a stay that includes a food & beverage credit, please check in with our reservations team or online via the Offers page.
Guests can pay with cash, credit or debit at check-out.
Please contact [email protected] for any inquiries
We require a $150/night deposit upon arrival
We take all major forms of credit cards
Between 2-5 business days, depending on the guest’s bank provider
Room + tax plus incidentals of $150/night
We have complimentary high-speed Wi-Fi throughout the hotel
Our Field House is fully equipped with state-of-the-art weight training, cardio equipment, and steam rooms. Open 24hrs daily
Book your personal training session and private group classes by emailing [email protected].
HOURS
Monday - Friday | 5am - 9pm
Saturday - Sunday | 8am - 12pm
We do not have a business center, however, please contact [email protected] for any business needs.
We have a temperature-controlled pool overlooking the Toronto skyline, open from 7am - sunset during the warmer seasons.
We do not, but our Concierge team can arrange for in-room treatments with our hotel's preferred spa partner.
Our pool and pool deck are exclusive for hotel guests and residents
No
Yes, we offer currency exchange on American dollars (up to $300/day). For other currencies, please connect with our concierge team at [email protected] and we would be happy to guide you.
Good Things is our gift shop, available for both in-person purchase with our front desk, or online
Yes
No
We love all furry (and non-furry) creatures. One pet is permitted within a guest room at a time, at no additional cost. If you have more than one pet travelling with you, please let us know in advance of your stay. We know that sometimes pets can be… animals… and wreck things. Accidents happen! In that case, there may be additional costs for the repair of any damages or additional cleaning requirements.
No specific designated space, however, Victoria Memorial Park is across the street and great for your furry friend.
Yes, we can arrange pet-sitting/dog-walking services through a third-party company trusted by our team
The closest pet store to the hotel is "Hounds Of York", located at 9 Niagara St (3-min walk)
Yes, many patios in Toronto allow pets. Should you wish to find out if a restaurant is pet-friendly, please ask our front office team to assist you.
Yes, there are many dog parks within close proximity. There is park (however, no fenced dog area) across the street on Wellington St called Victoria Memorial Square.
Please email [email protected]
Our front office team would be delighted to assist
We have a variety of dining options and farm-to-fork cuisine suitable for everyone. 1 Kitchen Toronto, Harriet’s Rooftop, Flora Lounge and Casa Madera.
1 Kitchen offers breakfast daily starting at 7am. The menu features a variety of fresh and flavourful dishes. Choose from fresh juices ($12) to French Toast ($21).
For those with a busy morning schedule, Grab & Go breakfast items are available in Flora Lounge from 8am - 11am, daily.
Yes, Flora Lounge and Harriet’s Rooftop.
Yes, available daily from 7am - 2am.
We have acoustic sessions in our Flora Lounge as well as a DJ at Harriet’s Rooftop. Dates and performers do change, please speak to the front office team for who might be playing during your stay.
Please check our calendar of events on our website (here), which is updated each month with our programming
Breakfast is not included in the room rate. You can view all of our offers here if you'd like to book an offer that includes breakfast.
550 Wellington Street W, Toronto, ON, M5V 2V4
Bathurst & Wellington St. W
You can access the hotel via taxi or public transport
Should you be arriving via car and require valet parking, we kindly ask guests to bring their vehicle to our valet station at 51 Bathurst Street located just around the corner from our front entrance. Our valet and bell team will be there to further assist and ensure you have a seamless arrival experience.
Guests arriving by taxi or public transport are welcomed through our front entrance at 550 Wellington St. W.
Billy Bishop Airport
Chauffeur transportation is available booked with our Concierge. Starting at $125 + tax from Toronto Pearson Airport to 1 Hotel Toronto. From Billy Bishop Airport starting at $60 + tax
Valet service is offered for hotel guests for all vehicles at $45 + HST (up to four hours) & $65 + HST (four hours and over), with in-and-out privileges.
Yes
TTC Streetcar on Bathurst Street and King Street West. Closest Subway Station - St. Andrew on University Line / Bathurst on Bloor Line
Yes, we have an Audi e-tron that we will take you within a 3km radius from the hotel property
Yes, we have complimentary bike rentals available and our concierge team has bike routes that they are able to provide you
Yes, please see below:
King Street West / Queen Street West / Harbourfront / CN Tower / Ripley's Aquarium / Rogers Centre / Entertainment District / Financial District / AGO / Exhibition Place / Kensington Market / Grafiti Alley / Stackt Market / Metro Toronto Convention Centre / Princess of Wales Theatre / Roy Thomson Hall / TIFF Bell Lightbox / CF Toronto Eaton Centre
